REAL-COMP Data and Marketing Solutions

1. Order Process

• Begin by downloading, filling out, and faxing back a completed order form to (800) 664-5657 (download order form here).
• Once a completed order form is received, the Agent will be contacted within two business days of receipt to work out the details of the order for order confirmation.
• Agents will be provided counts for the ZIP Codes selected, and have an opportunity to go over any billing and other general questions or concerns.

2. Confirmation Process

Once the above order has occurred, an order confirmation will be generated and faxed over to the agent. This confirmation will include the following:

• Confirmation of order receipt, the ZIP Codes to be used in generating the order, number of letters to be mailed, and number of mailing dates requested
• Agency information, address, phone, and fax numbers. They will be printed on the letters exactly as signed off on the order form.
• Payment forms with the total amount being charged.
• Customer must fax back a signed order confirmation of the above and payment form.

The billing amount could be reduced slightly when the order goes into production if the lead totals mailed are less than the initial counts used to place the order. Customers are only charged for the number of letters mailed. Due to scrubbing requirements, etc., counts are subject to change between ordering and fulfillment.

Upon request, REAL-COMP will notify the customer if any other Agent has requested an order within the same ZIP Code within 60 days.

Time is of the essence. The order form signed by the customer, and the payment form must be faxed back to the sales staff to begin the timed sequence of the mailing process. Payment information must be received prior to order processing. Credit cards will not be charged until the order is sent to the fulfillment house for postal drop.

3. Mailing of Letters and Follow-Up Files

• All orders will be completed and taken to the Post Office within 10 business days from the date that confirmation and payment information are faxed back.
• Letters will be mailed Standard-A rate unless a postage surcharge is authorized by the customer in advance of mailing.
• An electronic e-Prospect Follow-Up Report for each full service order will be completed and emailed to the customer on the date the order is dropped at the Post Office. The e-Prospect Follow-Up Report is an Adobe™ PDF document that is searchable and printable (see example report here).