REAL-COMP Data and Marketing Solutions

FAQ's

Home Quote

Why does Home Quote work so well?
This program is so effective because it includes actual quote figures as opposed to the solicitations used by other Agents that fill most mailboxes. Actual discount scenarios are also included in the letter. Because the quote is timed to arrive just prior to the homeowner's renewal date, the prospect is motivated to compare his current coverage with the actual figures presented in the letter.

Are the leads that I purchase exclusive? Will I be informed of other Agents mailing into my ZIP Codes?
In order to allow all customers an equal opportunity to use the Home Quote mailing tool, there is NO exclusivity offered with regard to duplicate mailing made on behalf of multiple Agents into the same ZIP Code during the same x-date month. Upon request and prior to placing an order, sales personnel will disclose to any customer the number of other customers, if any, who are currently mailing into the same ZIP Codes of interest.

How do you determine the quote in the letter? How close is it to the Allstate® Alliance quote?
By combining qualified public record data, and the Allstate® proprietary quote rules; we are able to generate a highly accurate and customized homeowner's quote that is within $1 of the Allstate® Alliance quote.

Where do the homeowner leads come from?
All homeowner leads are derived from real public property record data. Data may come from REAL-COMP internal data or a reputable third party vendor.

Do you provide phone numbers? Are the phone numbers scrubbed?
Yes. Phone numbers are provided where available. However, because of the scarcity of phone numbers, the number of leads available with phone numbers will vary widely depending upon the data. Phone numbers are provided free of charge but are NOT scrubbed against any state or federal Do Not Call List.

Are your leads scrubbed for Allstate® policy and DNS?
Yes. All leads are scrubbed against the company policy file (updated monthly) and the Do Not Mail file (updated weekly) prior to generating counts available by ZIP Code for the customer.

Can I modify the text of the letter or coverage quoted?
No individual Agent changes are permitted. REAL-COMP does not have control over the letter verbiage. All concerns should be addressed with your regional marketing leaders.

What is the optional Auto Quick Quote?
This is the third page attachment that solicits information for a voluntary automobile quote. Agents report that this attachment also generates calls and resulting auto policy sales. This page is the obvious lead-in for the Agent to discuss the multi-line discount offered by the company.

Will there be live customer support to walk me through the process?
Yes. Production managers will be available Monday-Friday, 8-5 CST to assist the Agent place the order satisfactorily.

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Order Processing and Billing

Can I use my Allstate® Executive Advantage Card?
Yes, REAL-COMP has been a member of the Allstate® Executive Advantage Program since March, 2009.



What other forms of payment are available?
Agents may pay with an Executive Advantage card or any other major credit card, with the exception of Diner's Club. Agents can use multiple cards to pay for a Home Quote order. We also accept ACH debits (electronic check) for payment. The Agent will receive a credit card/ACH authorization form as part of the order process.

Are there any long-term contracts?
No. Mailings may be ordered on a one-time basis or on a continuing order cycle.

Can orders be set up on a recurring basis?
Yes. If ordered on a recurring basis, the Agent has the ability to cancel the order at any time.

If I agree to recurring orders, is my price per letter fixed for the duration of the recurring periods?
No. The cost of the letters is not fixed at any time. Postage, stationary, and envelopes are costs outside the control of REAL-COMP. Conversely, the Agent has the option of quitting or modifying the program at any time.

What is the cancellation policy?
An Agent may request to cancel a Home Quote order at any time in writing, however; if the order has already been pulled, batched, merged, and Postal Statements have been generated on the, and/or the batch has been sent to fulfillment, then it will not be possible to cancel that particular batch order. We will, however, honor cancellation of all subsequent orders until resumed by the Agent.

Is there a minimum order requirement?
Yes. Orders must be a minimum of 250 letters. This is to ensure the maximum postage discount for every Agent order.

When will my credit card be charged for the mailing?
Credit cards will be charged the day of or day after the mailing's scheduled drop.

What steps do you take to ensure optimal mail deliverability?
Undeliverable mail pieces due to bad addresses can be an unnecessary cost to your business. To eliminate this waste, we run all of our data through USPS software to guarantee that your mail will reach your potential customers. This process includes running leads through the National Change of Address.

Will I receive a follow-up file for the homeowners that I mailed to?
Yes. Agents will receive a follow-up file via email for each mail order placed. The file is an Adobe PDF document that is searchable and printable at your option. If phone numbers were ordered you will receive a separate spreadsheet containing contacts and phone numbers to be loaded into any scrubbing tool.

What kind of confirmation will I receive to know when my mail was delivered?
Every mailing you do will include what is known as a confirmation letter. This will be delivered to your address so that you can confirm the mailing took place and approximate when your prospects will also be receiving their mail piece.

Why is home quote not available in my state or region?
We are interested in bringing this successful product to all states. However, due to the complexity of the program, we require information and cooperation from Allstate® marketing managers at the regional level.

What can be done to begin development in my state or region?
New state development is typically initiated on the Agent level. First, please give us a call and let us know you're interested in having this product available to you in your area. Additional calls may be directed to your sales leaders and contacts at the regional level.

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